To provide you with the latest information on HR challenges and best practices, Monster Intelligence®, the widely respected research arm of Monster Worldwide, offers a series of webinars on leading human capital issues.

Customer Service Has Exploded as a Key Differentiator Worldwide

Wednesday, March 30, 2011
2:00-3:00PM ET (Eastern Time)

Your organization’s ability to deliver its value proposition - throughout the entire customer experience - is on display for the world to weigh-in on and therefore influence…making every interaction with your customer more important than ever.

Social media has revolutionized the way consumers search and purchase products and services today. Businesses worldwide have jumped on the viral band wagon of leveraging these channels to enhance the customer experience— and if they haven’t— they’re trying to figure out how to catch-up.

Presented By:
Joanie Ruge
Senior Vice President Field Operations, SFN Group

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